Our Care Model

Our small family practice follows a revolutionary (but at the same time refreshingly old-fashioned) model called Direct Primary Care (DPC).


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Healthcare, Simplified

DPC is a model of healthcare delivery where patients contract directly with their physicians for medical services, removing the "middlemen" that increase red tape and drive up costs.

Patients pay a monthly fee, similar to a gym membership.

All typical outpatient primary care services are included in the membership.

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No Hidden Costs

Upfront pricing

Deeply discounted medications and diagnostic testing. Prices are often so affordable that it is more cost effective to pay out of pocket than to use your insurance!

Example: Bottle of eyedrops $250 at retail pharmacy with "Gold plan" coverage. Same drops $24 through Family Matters DPC.

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Heartfelt Care

We believe in taking the time to get to know each patient thoroughly.

By limiting the number of patients in our practice, we can provide more personalized care.

Our doctors are easily accessible via office visits or e-visits. Patients are given their cellphone numbers for calls and text messaging.

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Easy Sign Up

DPC physicians see EVERYONE, regardless of insurance status or type. We simply do not bill the insurance company for our services.

Spend half an hour with either doctor learning about DPC and finding answers to your questions. No obligation to register.

Our doctors spend a full hour for new patient appointments.

Card image cap
Healthcare, Simplified

DPC is a model of healthcare delivery where patients contract directly with their physicians for medical services, removing the "middlemen" that increase red tape and drive up costs.

Patients pay a monthly fee, similar to a gym membership.

All typical outpatient primary care services are included in the membership.

Card image cap
No Hidden Costs

Upfront pricing

Deeply discounted medications and diagnostic testing. Prices are often so affordable that it is more cost effective to pay out of pocket than to use your insurance!

Example: Bottle of eyedrops $250 at retail pharmacy with "Gold plan" coverage. Same drops $24 through Family Matters DPC.

Card image cap
Heartfelt Care

We believe in taking the time to get to know each patient thoroughly.

By limiting the number of patients in our practice, we can provide more personalized care.

Our doctors are easily accessible via office visits or e-visits. Patients are given their cellphone numbers for calls and text messaging.

Card image cap
Easy Sign Up

DPC physicians see EVERYONE, regardless of insurance status or type. We simply do not bill the insurance company for our services.

Spend half an hour with either doctor learning about DPC and finding answers to your questions. No obligation to register.

Our doctors spend a full hour for new patient appointments.

Our Patients Love Us!

  • Dr Lin is great. Very caring and listens to concerns one might have and tries to resolve any issues you might have. Never feel rushed when I have an appointment.


    Pat R. October 17, 2019
  • Dr. Lin and Family Matters have taken great care of my family, and I could not recommend them more. We just spent two hours with Dr. Lin getting everyone their check-ups, and it's clear that she genuinely cares about our family. The care we receive is about us and what we need--not about what insurance card we have in our wallet. That's the way it should be.


    Jordan B. October 10, 2019
  • I was apprehensive because I'm new to the area, but Dr D is amazing! The communication, professionalism and empathy for my medical needs was beyond what I was even hoping for in a PCP. I'm so happy I found Family Matters Direct.


    Taylor S. October 8, 2019
  • Great Practice - Great Doctors. Easy to make an appointment, no waiting in waiting rooms, ongoing interface/support from a great doctor - medically speaking, who could ask for more?


    Dana W. August 25, 2019
  • Terrific primary care experience! 5 stars 🤩


    Terri D. August 15, 2019
  • Dr. Lin is the best PCP I've ever had. She's seen me through a kidney stone and a heart condition as a young 20-something, and I've always felt that she knew exactly what she was talking about and how to move forward with my health. Highly recommend.


    Hannah F. July 7, 2019
  • This is a great medical practice. Dr Lin is a great doctor that never rushes you through an appointment. I didn't know doctors like this existed until I started to come to this practice.


    Victor E. April 11, 2019
  • Dr Lin is by far the most amazing doctor I've ever had. She truly cares about you and your health. She goes out of her way to be there when you really need her, she spends adequate amount of time with you, she never rushes through your appointment, she listens to you and she is more than willing to work with you to achieve your goals. I've never felt like I was in better hands. I'll never be able to truly express my gratitude for her, her practice and what she stands for. I will forever recommend her to everyone!


    Chelle M. July 10, 2018

In the News

dr-lin-and-dr-dougherty

Pittsburgh Post-Gazette

'We’re on an unsustainable course': Never mind the Highmark/UPMC fight, physicians say U.S. health care system is broken

Steve Twedt/Monday, May 20, 2019

Dr. Lin is quoted.

 

Pittsburgh Business Times

The upsides to the end of the Highmark-UPMC consent decree

Paul J. Gough/Thursday, May 9, 2019

Dr. Lin is quoted.


 

dpc-faq-2

Western PA's Local Food Guide, Spring 2019

Using Local Produce to Nourish the Body and Heal Disease

Page 16/Dr. Lela Dougherty

 

The Incline, January 2019

Who’s Next: Fitness and Health; Meet 19 young leaders focused on Pittsburgh’s wellness

MJ Slaby / January 15, 2019

 

Pittsburgh Magazine/PUMP, October 2018

Meet Pittsburgh's 40 Under 40 Honorees for 2018

Annie Siebart / October 17, 2018

 

East-End Cooperator, December 31, 2017

Healthcare, Not Health Insurance

Kirsten D. Lin, M.D. / Sunday, December 31, 2017

 

TribLive, September 2017

Seniors on the Go Health Fair at Hampton Community Center

Natalie Benviat/September 20, 2017

 

Pittsburgh Post-Gazette

Low cost, more personal direct care clinic to open in Hampton

Kris Mamula / Friday, August 4, 2017